complete Control
Your App/your webportal: Here you will find your account statements, current transactions, temporary blocking options, as well as a self-service area including management of all your passwords such as Secure Code and complete Control password and much more.
Update your personal data
Help us keep your data up to date so that we can fulfill our due diligence obligations.
Access your data with the verification code that we sent you by e-mail or letter.
Identification for your commercial credit card
Get a commercial card quick and easy: Log in here with the verification code you received from us via e-mail. Afterwards you can identify yourself via mobile signature or video ID.
More information about complete Control
Find out moreNot yet registered?
It just takes a few simple steps.
Download the complete Control app now.
Lost/Stolen card
Lost/Stolen card
Do you need to block your card? You can contact us by phone at any time, day or night.
When a card is blocked, a new card, Secure Code and PIN will be ordered for you automatically. The card will be sent to you a few days after the PIN.
When should you get your card blocked?
- If your card has been lost or stolen
- If your card has been retained by an ATM
- If you are waiting for a card/replacement card and have not yet received it
- If you suspect that unauthorized persons are using your card details
- If you suspect that you have been the victim of a phishing scam
In the event of loss or theft abroad, card complete can help with emergency cash. An emergency cash (up to USD 1,000.—) can be made available to a cardholder abroad within a few hours.
Please report any loss or theft of your card to us immediately so that we can prevent any fraudulent use.