How to make a claim 

If you have to cancel a journey you have booked, first notify the company where you booked (e.g., travel agency) as soon as possible (within 48 hours at the latest), then call the Service Center at

WIENER STÄDTISCHE Versicherung AG
Leistungsabteilung
Schottenring 15
A-1010 Vienna, Austria

Tel.: +43 (0) 50 350 - 356
Fax: +43 (0) 50 350 99 23181

E-Mail: kundenservice@staedtische.co.at

www.wienerstaedtische.at

Please have the following information ready:

• First name, last name, address
• dates of journey, date of cancellation, reason for cancellation booking code/reservation number and proof of insurance
• (Visa Card or Mastercard number 4548 10xx xxxx 1000. [6 digits + 6 x + 4 digits])

To ensure prompt handling of your claim, please send the following documents:

• Proof of insurance (Visa Card or Mastercard number 4548 10xx xxxx 1000. [6 digits + 6 x + 4 digits])
• booking code/reservation number
• invoice of cancellation fees
• unused travel tickets
• copies of documents showing reasons for cancellation
• (e.g., conscription notice, medical records, death certificate)

In case of cancellation for medical reasons, please provide:

• Accident report or detailed note from doctor
• illness report to social insurance institution