complete Control
Your App/your webportal: Here you will find your account statements, current transactions, temporary blocking options, as well as a self-service area including management of all your passwords such as Secure Code and complete Control password and much more.
Update your personal data
Help us keep your data up to date so that we can fulfill our due diligence obligations.
Access your data with the verification code that we sent you by e-mail or letter.
Identification for your commercial credit card
Get a commercial card quick and easy: Log in here with the verification code you received from us via e-mail. Afterwards you can identify yourself via mobile signature or video ID.
More information about complete Control
Find out moreNot yet registered?
It just takes a few simple steps.
Download the complete Control app now.
Gold Card
- in the first year € 3.00 per month
- higher travel insurance coverage
- all the advantages of a classic credit card
Gold
Gold
Ideal for travel but also for everyday spending, the Gold Card from card complete offers many additional benefits, for example, higher travel insurance coverage.
The Gold Card can be yours for only EUR 3.00 per month in the first year and EUR 6.70 per month in subsequent years.*
For first-time card complete cardholders, an additional card is available free of charge for the first year and costs only EUR 3.80 thereafter.
*The card fee will be charged annually for 12 months in advance.
All the benefits at a glance
Insurance protection
Your Gold Card provides worldwide travel insurance coverage up to EUR 750,000.
More informationAssistance Hotline
Contact the special 24-hour telephone hotline for travel-related medical or legal assistance.
More informationSKY Lounge and VIENNA Lounge at Vienna Airport
Visit the card complete VIP lounges at Vienna Airport at a reduced price of only EUR 29.- per person.
More informationSpecial rates for car rentals
Your Gold Card includes discount rates on various car rentals.
More informationcard complete DeLuxe Hotel Voucher
Enjoy the perfect relaxing break at an exclusive hotel with a card complete DeLuxe Hotel voucher.
More informationAdditional functions
complete Secure
Confirm online payments quickly, conveniently and securely with your Secure Code (your secure password). It's even easier with the complete Control App using fingerprint or FaceID.
compete Control
complete Control allows you to manage your cards anytime, at your own convenience. And with the complete Control app, you can also confirm online payments directly from your mobile phone.
Account statements by e-mail
Once a month an account statement listing all your transactions will be sent to you by e-mail.
PIN
When you make purchases and cash withdrawals with your card, you will be asked to enter your PIN. Did you know? Now you can even create your own PIN!
How can I order my card?
Order your Gold Card digitally - quickly and easily - via ID Austria (formerly Handysignatur).
When ordering via VideoID, please note that you will need a webcam, a microphone, a valid photo ID (passport or similar official ID), proof of salary/income (as a PDF or image file) and your mobile phone. VideoID applications can be submitted any day of the week, but only between 7:00 and 22:00 (CET).
Advantages in detail
Travel Insurance
Worldwide Travel Insurance Protection
Your credit card from card complete includes worldwide travel insurance, with coverage up to EUR 750,000 for Gold and Platinum Cards, or EUR 726,750 for Classic Cards. This protection applies automatically all year long, even for journeys not paid for with your card. The only condition is that you use your card regularly (at least once within the last 2 months before a claim). The insurance applies for journeys up to 90 days.
Examples of coverage:
| Classic | Gold | Platinum | |
| Luggage Insurance incl. Camping Risks | up to € 1,820.- | up to € 2,500.- | up to € 5,000.- |
| Accident Coverage | up to € 72,700.- | up to € 100,000.- | up to € 150,000.- |
| Personal Liability Coverage | up to € 726,750.- | up to € 750,000.- | up to € 750,000.- |
| Medical Treatment | 100% | 100% | 100% |
| Emergency Contact up to 100% | 100% | 100% | 100% |
| Primary Rescue by Helicopter up to 100% | 100% | 100% | 100% |
| Compassionate emergency visit abroad | no | up to € 2,500.- | up to € 2,500.- |
| Flight Delay | up to € 110.- | up to € 250.- | up to € 500.- |
| Motor Vehicle Recovery | up to € 220.- | up to € 250.- | up to € 500.- |
| Motor Vehicle Return | no | up to € 1,000.- (20% Deductible | up to € 2,000.- (20% Deductible) |
| Air Ambulance Transport from abroad up to 100% | 100% | 100% | 100% |
Gold cardholders automatically enjoy travel cancellation insurance free of charge!
For more detailed information, please see our Travel Insurance brochure or contact us by telephone at +43 (0)1 711 11-380.
card complete Lounges at Vienna International Airport
Gold Card holders have the opportunity to visit the SKY Lounge (Terminal 3) and the VIENNA Lounge (Terminal 1) for a fee of EUR 29.- per person*.
While waiting for their flights, card complete cardholders can relax in comfortable surroundings with coffee, drinks and national and international magazines. Telephone, fax and WiFi connections are all available. To enter the SKY Lounge (Terminal 3) and VIENNA Lounge (Terminal 1), a boarding pass or flight number valid for the same day must be presented. Platinum cardholders also have access to the FastTrack (gates C/D and F/G), enabling them to move move through the airport more quickly.
* Children over the age of 4 count as an additional companion.
All information about the Airport Lounges can be found here.
Assistance Hotline
As a Platinum or Gold cardholder, you have access to a 24-hour telephone hotline that can provide valuable information before travel and in an emergency: travel-related medical advice before and during a journey, contact information for doctors and clinics abroad, advice on dealing with foreign authorities, and names of German- and English-speaking lawyers and interpreters abroad.
24-hour Hotline: +43 (0) 503 50 - 370
Do you have any questions about our products and services?
Please call us: +43 1 711 11 380 or visit our FAQ section (only available in german).